FAQs

FOR MEDICAL EMERGENCIES, DIAL 000 FOR THE AMBULANCE SERVICE

All patients can contact the Medicare After Hours GP Helpline on 1800 022 222 during our out-of-hours. You will talk directly with Medicare’s Registered Nurse, who will triage your call. If necessary, the Medicare nurse will transfer your call to their GP on the telephone, who will talk with you, assess your condition, make a diagnosis and/or provide medical advice.

Alternatively, if you are a patient of our Clinic and prefer to speak to our doctor on call, please phone 1300171420 for medical advice.

PLEASE NOTE: AFTER HOURS, CONSULTS AND HOME VISITS incur a fee of $200.00, payable at the time of consultation.

Please advise us when you have arrived for your appointment. We need to:

Let our doctors know you’re here.
Update your personal information i.e. Medicare card numbers, address and phone numbers for medical purposes.
Surrender any letters, x-rays, prescriptions, certificates we may have for you.

We require our patients to book a face-to-face appointment with their doctor to follow-up on test results. Results will generally not be provided over the phone.

Results are normally available 48 hours after collection. However, certain tests require more time to be processed. Your doctor will advise you if a longer wait is expected for your results.

Urgent abnormal test results will be brought to your attention by a doctor or one of our staff members. However, the follow-up of your test results is your responsibility and we recommend arranging your follow-up appointment at the time of undertaking your test.

Follow-up appointments for results are bulk billed for patients with a Medicare card. A consultation fee will apply for non-Medicare card holders, which will be advised at the time of booking.

We aim to provide continuous improvement within the practice, and an ongoing high standard of patient care. If you would like to comment on any of our services provided, you are welcome to submit a form in our suggestions box located in our waiting room, or contact us in writing.

We strive to act upon your feedback within 30 days of receiving it. You may be contacted about your feedback should you request to.

If you find there is a problem that is not being resolved to your satisfaction you can place a compliant with the South Australian Health and Community Services Complaints Commissioner. Their details are as follows:

Toll-Free Country QLD: 133646

Website: www.oho.qld.gov.au

We are unfortunately not open on Public Holidays and National Holidays.

We are a mixed billing clinic that requires payment for your consultation.

Please let us know if you have any concessions cards.

For patients without Medicare, we will require payment on the day of consultation. Please contact reception for consultation fees.

This applies to both GP and Allied Health services.

At your first appointment, you will have the option of enrolling in our recall/reminder system. We may contact you to send health or appointment recalls/reminders.

You will have the option of receiving these recalls through SMS, phone call, email or letter. Please advise our reception on your preferred method of contact. You can choose to stop this service at any time by advising our reception staff.

Mount Louisa Medical Centre advises that only appropriate NON-clinical matters are dealt with via email. No consulting or advice services are conducted via email. Our email account will be routinely checked throughout normal business hours and we will endeavor to respond to you within 3 business days.